Return Policy

Kids Stockroom LLC stands behind the quality of all the products we carry. Having said that, we understand that sometimes a customer may decide to return an item, or said item may be damaged. Below is our policy for returns.

If you are unhappy with your purchase from Kids Stockroom LLC, you may return it within 30 days from date of delivery for a full refund (less promotional discounts and shipping charges). Excluded from this policy are items on sale (including those purchased during a Flash Sale).

To be eligible for a refund, returned items must be in NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used.

Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us within five business days to report any problems at hellokidsstockroom@gmail.com. Please provide your order number, a photo of the damage and your packing slip. Damaged items reported five business days or more after delivery may not be eligible for return or replacement.

We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces. If a returned item has been opened, is no longer in its original packaging, is damaged, or is materially different from how the item was shipped to you, your order may not be accepted for return, or subject to a restocking fee of up to 50%.

Items not accepted for return will be shipped back to customer at customer's expense.  Please do not send an item to us without prior communciation.

Who pays return shipping?

If your item arrives damaged, or you were sent the incorrect item, please send us an email as soon as possible at hellokidsstockroom@gmail.com. You will be asked to provide photo or video (if applicable) of the damaged or defective item(s).  We will provide further instructions and cover the cost of return shipping. Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.

How to return an item:

At the time of opening your package, keep original packaging in case you decide to return the item.

If returning your order, box up your item(s) and enclose a copy of your packing slip or a note with the name, phone number, email address that the order was placed under, and order number if you have it.  Explain the reason for your return.

Return Address:

Ship with your choice of trackable carrier such as the US Postal Service, UPS, or FedEx to the address listed below: 

Kids Stockroom LLC | Return

118 W Pamela Road, Arcadia, CA 91007

hellokidsstockroom@gmail.com

626-466-6605

Refund Processing:

A refund for returned items will be issued to your original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card sent. The refund amount will be calculated based on the price paid minus any coupons, discounts, and shipping charges, if applicable. If the merchandise returned causes the original order subtotal to fall below the $100 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.
Refunds and credits are generally processed within 7 business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.

Pre-Order

If you cancel a pre-order item after it has been shipped out to you, you may return it within 30 calendar days for a full refund (less promotional discounts and shipping charges). Please remember that you have between the time of a pre-order up until its shipment to cancel. You may cancel simply by emailing hellokidsstockroom@gmail.com with the subject heading Pre-Order.

Exchanges

We are sorry we are unable to offer exchanges at this time, but will be happy to help you process a return and place a new order.